When a window cleaning client has high expectations, it puts a lot of pressure on you and your business. Of course, you should always strive for perfection when cleaning windows, but the extra pressure can make the job much more stressful. If you are facing a finicky client for your window cleaning company, there are some simple tricks you can use to minimize the stress for both of you. Follow the guide below to make your job a whole lot easier.
If you have a client who is difficult to please, you should try asking questions about his expectations. This shows that you care about your work, and it gives you a guideline for how to operate. In fact, these questions may even go as far as helping you create a strong bid on a job, so you don’t shortchange yourself and raise your prices later on. If you are prepared for high-demand work from the start, you will be much more successful overall.
As a window cleaning business owner, you have to remember that the customer is always right. This can be difficult to do when a client is particularly demanding, but you have to stay calm no matter what. You never know how much business could come from this one client. If he opens a new store, buys a bigger home, or has friends in need of your services, having a bad attitude could cost you a lot of opportunities in the future. Find ways to keep yourself calm on the job so you can retain your workload.
Even if you are an expert in window cleaning, you can still afford to learn new tricks. Pay attention to what your clients are really requesting, and then apply their requests as much as possible. This finicky window cleaning client may not be the only one who feels that way about a certain service you provide. By responding well to feedback, you could improve your window cleaning skills altogether.
When all else fails, remember that your clients pay your bills. They are the ones that ensure you have a roof over your head and food in your belly. Responding to their crazy demands might be frustrating at first, but it will make you a much better window cleaner in the end. Keep this in mind as you deal with clients of all varieties.